Why I Wrote Leading hArtfully

September 11, 2020 | 0 Comment

When I was first asked about why I wrote “Leading hArtfully” I thought to myself “because I didn’t think I could.” I wanted to show myself that I could be an author. But as I thought harder, and finished the…

Turn Your Observer On

April 17, 2020 | 0 Comment

I’ve had the extraordinary opportunity to work with incredible leaders and staff in every aspect of this most profound work we do together –  EVS, Transport, Lab, Pharmacy, Supply Chain, Valet, Food Service, Radiology, Oncology, Orthopedics, Ophthalmology, Urology, Surgery, Woman’s…

From Darkness to Hope

December 6, 2017 | 0 Comment

From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you…