You are stronger than you even know
This past weekend I watched the movie – Captain Phillips. It’s a Tom Hanks movie. And quite frankly, I’m not quite sure what prompted me to watch it, other than perhaps my internal need to see Tom Hanks. You…
From Darkness to Hope
From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you…
Light Up the Sky and Change A World!
As the calendar approached the 4th of July, I thought to myself, this year would be a great time to experience the celebration of the holiday a little deeper by attending the local fireworks show. We packed a tote with…
Experiencing the hArt in Southwest Airlines; Changing A World
As I so often do each week, this morning I boarded a plane for the purpose of business travel, and today I was on a Southwest flight to Chicago. I’m a pretty easy going traveler – not often bothered by…
Intentionally BEING thru Being Intentional
A few weeks ago I ran a half marathon. It wasn’t my first. In fact, I’ve been running roughly 6 or 7 half marathons a year since 2010. And I hate it. They are physically challenging, painful and emotionally charged. …