From Darkness to Hope
From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you…
Light Up the Sky and Change A World!
As the calendar approached the 4th of July, I thought to myself, this year would be a great time to experience the celebration of the holiday a little deeper by attending the local fireworks show. We packed a tote with…
Experiencing the hArt in Southwest Airlines; Changing A World
As I so often do each week, this morning I boarded a plane for the purpose of business travel, and today I was on a Southwest flight to Chicago. I’m a pretty easy going traveler – not often bothered by…
Intentionally BEING thru Being Intentional
A few weeks ago I ran a half marathon. It wasn’t my first. In fact, I’ve been running roughly 6 or 7 half marathons a year since 2010. And I hate it. They are physically challenging, painful and emotionally charged. …
It’s Never about the End – It’s always about the middle.
With the Super Bowl over – the hype of players, coaches and commercials now gone; scores logged and stories of the amazing ‘end’ – that game winning interception – now faded, I am left thinking about the role of a…