It was 1:13am in the morning, when I was jolted awake by a bright blinking vision in my head – a neon sign rhythmically flashing ‘The Year of the Nurse’.  Over and over again, it seemed the universe was beckoning…

I’ve had the extraordinary opportunity to work with incredible leaders and staff in every aspect of this most profound work we do together –  EVS, Transport, Lab, Pharmacy, Supply Chain, Valet, Food Service, Radiology, Oncology, Orthopedics, Ophthalmology, Urology, Surgery, Woman’s…

 This past weekend I watched the movie – Captain Phillips.  It’s a Tom Hanks movie.  And quite frankly, I’m not quite sure what prompted me to watch it, other than perhaps my internal need to see Tom Hanks.  You…

From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you…

As the calendar approached the 4th of July, I thought to myself, this year would be a great time to experience the celebration of the holiday a little deeper by attending the local fireworks show. We packed a tote with…