Why I Wrote Leading hArtfully
When I was first asked about why I wrote “Leading hArtfully” I thought to myself “because I didn’t think I could.” I wanted to show myself that I could be an author. But as I thought harder, and finished the…
The Universe Beckons – The Year of the Nurse
It was 1:13am in the morning, when I was jolted awake by a bright blinking vision in my head – a neon sign rhythmically flashing ‘The Year of the Nurse’. Over and over again, it seemed the universe was beckoning…
Turn Your Observer On
I’ve had the extraordinary opportunity to work with incredible leaders and staff in every aspect of this most profound work we do together – EVS, Transport, Lab, Pharmacy, Supply Chain, Valet, Food Service, Radiology, Oncology, Orthopedics, Ophthalmology, Urology, Surgery, Woman’s…
You Are Stronger Than You Even Know
This past weekend I watched the movie – Captain Phillips. It’s a Tom Hanks movie. And quite frankly, I’m not quite sure what prompted me to watch it, other than perhaps my internal need to see Tom Hanks. You…
From Darkness to Hope
From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you…