It was a year ago … I was in Chicago, resting quietly in my hotel room – a room I was familiar with, having traveled frequently to connect with clients. The TV was on, and the president was briefing the United States about a new virus. I sensed, almost immediately, that it was something that…
It was 1:13am in the morning, when I was jolted awake by a bright blinking vision in my head – a neon sign rhythmically flashing ‘The Year of the Nurse’. Over and over again, it seemed the universe was beckoning me to explore and discover its meaning. Sitting up, I began contemplating this notion of…
I’ve had the extraordinary opportunity to work with incredible leaders and staff in every aspect of this most profound work we do together – EVS, Transport, Lab, Pharmacy, Supply Chain, Valet, Food Service, Radiology, Oncology, Orthopedics, Ophthalmology, Urology, Surgery, Woman’s and Children, Child Life, Revenue Cycle, Diversity & Inclusion, Pastoral Care, Dietary, Emergency Medicine, Inpatient,…
This past weekend I watched the movie – Captain Phillips. It’s a Tom Hanks movie. And quite frankly, I’m not quite sure what prompted me to watch it, other than perhaps my internal need to see Tom Hanks. You see, Tom Hanks has been my barometer of hope for recovery. I clung to the…
From Darkness to Hope Guest Blogger – Janell Ross, CPXP Framing the Journey Each of you have come to this space of being a leader in patient experience from varied pathways. When you consider your role and the people you lead, consider the impact of the seemingly unrelated events and the resilience of the human…
As the calendar approached the 4th of July, I thought to myself, this year would be a great time to experience the celebration of the holiday a little deeper by attending the local fireworks show. We packed a tote with a blanket, snacks and beverages and arrived early to find an ideal location to watch…
A few weeks ago I ran a half marathon. It wasn’t my first. In fact, I’ve been running roughly 6 or 7 half marathons a year since 2010. And I hate it. They are physically challenging, painful and emotionally charged. I am filled with anxiety and negative thoughts that I do not have the capacity…
With the Super Bowl over – the hype of players, coaches and commercials now gone; scores logged and stories of the amazing ‘end’ – that game winning interception – now faded, I am left thinking about the role of a coach and what might have mattered most… the play call at the end of the…